Hi there, I'm James, a Customer Experience
and Marketing Professional

Skilled customer experience professional with a demonstrated history of working in the tech industry. Skilled in marketing, digital strategy, customer service management, event management, and market research.

Personal Info

  • namejames kaiser
  • hails fromclifton, NJ
  • e-mailjameskaiser@me.com
  • resides inseattle, WA
  • digits973-931-0813
  • favorite foodpizza

Resume

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Work

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  • Amazon
    2017 - 2017

    Marketing Program Manager for Amazon Marketing Servies. Work directly with agency partners to understand their needs for education and marketing resources. Work with internal stakeholders to build necessary resources to present and deliver to agency partners.

  • Moz
    2014 - 2017

    Moz makes software for SEO analysis and reporting. Held a variety of customer facing positions including support and customer success. Drove initiatives to put together an onboarding team, where I owned the process and workflow as well as KPIs for the customer success team. Owned all aspects of enterprise segment for Moz Pro which included Biz Dev, product definition, and onboarding of enterprise clients.

  • Workmarket
    2014 - 2014

    Work Market provides software to find, hire, manage, and pay your 1099 workforce. During my time at Workmarket I defined and iterated on the onboarding and sales process for our small and medium business users.

  • 30 Second Showcase
    2013 - 2014

    30SS allows creative professionals to create mico-portfolios to showcase their best work. Raised seed capital and became the CEO of a 4 person software as a service organization. Throughout this process I oversaw the scope, design, and marketing of two applications. One was released on iOS, Andorid, and web while the other was iOS only.

  • TM Forum
    2012 - 2013

    TM Forum is a member based community that connects exectitves and senior leadership within the telecommunications industry. In my tenure at TM Forum I oversaw Speaker Relationship Management for worldwide events. Supported events on site world-wide in Singapore, Miami and Dublin.

Skills

  • Customer Service 99%

  • Push Marketing 85%

  • Cross Functional Communication83%

  • HTML70%

  • Strategy and Planning 80%

Additional Skills

  • International Experience
  • Data Driven
  • Team Player
  • Home Chef
  • Grows Skills Quickly
  • Tech Savvy

Education

  • William Paterson University
    2008 - 2012

    Bachelor of Science: Business Administration - Marketing

  • TechLaunch
    2013

    TechLaunch is a technology accelerator in New Jersey. They provide seed capital and a business boot camp to entrepenuers.

  • Paramus Catholic High School
    2005 - 2008

    High School Diploma

Contact Us

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Contact info

Want to grab a coffee? Let's connect, drop me some details below and I'll be in touch soon. Feel free to reach me on Twitter or Linkedin as well.

  • Seattle, WA
  • @jamesalexkaiser
  • jameskaiser@me.com

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